I guess this is my last update for this restaurant.
I can proudly say that, when it comes to food [and beverages] I am very objective, opinionated but fair. For Wingsters I wasn't at times no more sure - and that's why I revise my 1 point rating. This has nothing to do with the real quality of the restaurant, but their consistency of services - and honestly, I was also a bit cranky with the whole situation.
Hence in this reflection [and also with the reason, that I like a good chicken wing!], I went back - again after work, though this time a bit earlier: 1 am.
The staff did deep cleaning in the restaurant [scrubbing the floor, moving all furniture etc.]. On one hand, I really happy to see, that they take it seriously with the hygiene. On the other hand, you can clean smaller things, if you have a slower business - but you don't want to make a guest unwelcome. Again, quite a service flaw.
Anyway, I wanted to take my order to go, and the cleaning didn't had a big impact on me.
I ordered the normal French fries and spicy chipotle wings - and after about 10 minutes my order was ready and I headed home.
I first of all opened the French fries, The paper bag was closed with several stapler pins - nice to keep it warm... unfortunately the fries could have been crisper, warmer, less greasy. Not the worst fries I tasted.... but by far not the best ones neither. One more thing: I could taste again a strange fat taste, which wasn't as bad as the first time I ate there [or was my palate less sensitive???]. Anyway - overall not that pleasant.
I had higher hopes for the wings. Doused in hot sauce they quite lost their crispiness [still retain some "finger-licking" stickiness]. Also the wings, had a faint taste of the oil. However there was a much bigger flaw of the wings: they were cooked to death! Yes - they kept the wings so long in the fryer, that part of the meat shrunk and became stringy.
Further I have to slightly object to the types of wings they are offering. For a normal restaurant, these type of wings are ok. However at the prices [I bought 8 wings and a portion of French fries for AED 50], but also the expectations, what you have, when you go to a specific chicken wing venue just suggest, that they are sourcing large, meaty chicken wings!
The sauce itself was also somewhat disappointing - on one hand, it tasted not wrong - but it didn't tasted particularly housemade [if - yes IF it was housemade, they just mixed several food industry products together to make the sauce - for sure it isn't from scratch] - and even more importantly, the sauce didn't taste anything but chipotle [smokey, funky, hot].
My final [really final] verdict: there are some flaws or objections I have, with the products they source [the chicken itself, definitely the oil, the sauces etc]; and there are flaws in execution [the overcooked wings and the soggy oily fries] and there are flaws in the service [closing early - or a deep cleaning, hence a guest cannot sit inside]. This all overshadows an otherwise whimsical concept! Maybe, they are just lazing up a bit, when it goes towards closing time - but then there is a lack of consistency, which is equally bad.
As food is priority, I can't really give this place more points than 2.5 - the sauces taste industrial, and the produce is less than average.
The strange thing is, that a bit of tweaking, could make this a killer venue. Overall the concept is really compelling - but they just need to get the operation right.
Now it is the time to say, that I won't come anytime soon back to this place. 3 tries, is really enough. And no, the food doesn't suggest, to get back often. Unfortunately I don't really understand all the great ratings... it seems, that they went in a completely different venue [with the same concept though].
A restaurant like Kimchikn just would kills this place [not with the concept but with flavors!] - and either way buying KFC chicken wings [they are not better, but also not worse - but at least they don't have this strange fat taste] and douse them yourself in sauce [I recommend a mixture of liquid butter and franks hot sauce - or you can use Tabasco Chipotle sauce] will definitely lead to a better wing. Or you are just baking your own wings [Seriouseats.com method] and douse them in sauce. Anyway, I am no more interested in excuses.... let's move on!
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I was hungry - on my way back to work and thought to go just another time to the German Doner Kebab - but then I have seen this small restaurant: Wingsters.
The concept is intriguing - definitely not for everyone and not for those, who don't understand black humor.
The food is connected to the worst of the worse mobsters mainly from the US.
Well - basically it is a chicken wing restaurant.
I tried sweet potato fries and a portion of the Al Capone [which supposed to be spicy].
Service was a little bit slow [considering that there was just another table].
The fries came first - and they had a pretty bad aftertaste. I was not sure, if it came from the freezer... when the wings arrived I assumed it came from the frying oil, as the aftertaste was absolutely noticeable again.
The salads were fine - and I finished the wings - just because I was hungry and wasted already too much time. I gave feedback - but then, the owner didn't even took of my sweet potatoe fries [I had 2 or 3 fries] from my bill - even after discussing.
This was a couple of months ago - and I didn't considered to come back.
I think, they have to get some things right: e.g. the oil [and aftertaste] - but especially also the wings - for a restaurant which focuses on wings, I am just expecting, that they have better wings [larger wings] - better crisp, better sauces [supposed to taste fresher - I don't say, that they use sauces out of a bag - but the sauces supposed to just taste homemade!
So if I have a craving for chicken wings, I prefer them Korean from Kimchikn...
But that is just me...
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Wanted to give it another try.
So I went their - after work... I was quite late at 01h15 but they supposed to be open till 02h00 - so no problem?
Yes it was... I went inside and a waiter told me that their machines are already switched off as they have their last order at 01h10. I was pretty upset, about this blatant lie - I am working in the business, and there would be never a 01h10 last order.
Further the place has pick up and delivery - so to make this type of last order - it makes no sense at all.
I changed my rating to the minimum - sorry but it seems, that their customer service didn't became better - but it became worse... and all what I can read, I am sure, that their food didn't became stellar. A pity!